Learn What Your Customers REALLY Think About You

Scott Dieckgraefe Insight

Or…The Case for Blind Customer Surveys Marketers of a certain age may remember the “Pepsi Challenge,” a tactic used in the great “Cola Wars” of the 1970s and 80s when Pepsi Cola took aim at Coca-Cola’s century-long market share dominance. In the challenge, consumers were asked to taste colas from unmarked cups – one Pepsi, one Coke – and then …

When You're the Secondary Provider

4 Things to Do When You’re Number Two

Scott Dieckgraefe Insight

When a manufacturer or service provider is named as the “preferred provider,” life is good. Such relationships can remove a lot of the costs of the sales function. Service levels often flourish, and without competitive bidding situations, margins are typically healthier for preferred providers. But the pandemic enlightened many B2B companies about the tenuous nature of the supply chain. Those …

Six Mindsets

Six Mindsets Of Marketing Directors – Which Best Captures Yours?

Scott Dieckgraefe Insight

Marketing communication firms exist to lead marketing directors and their companies toward favorable outcomes. On the surface, this sounds simple enough, yet every marketing director faces different challenges, has different corporate goals, and approach their work from different perspectives. Based on many decades of mar-com work, Studio/D has identified six key mindsets from which every marketing director approaches their work. …

Look-alike audience profiling

Increase Leads and Revenue with Look-Alike Prospect Targeting

Scott Dieckgraefe Insight

Every manufacturer knows their best customers – those companies with whom they’ve established a symbiotic, hassle-free relationship for ongoing sales at comfortable margins. All manufacturer sales reps know which customers fall into this category, and they all want more customers like them. So how does an organization go about “cloning” their best customers? Welcome to the world of look-alike audience …

Product Recall Rubber Stamp

Tips For Managing a Product Recall

StudioDAdmin Insight

Getting through a product recall can be very costly. Personnel man-hours, legal fees, lost productivity, and out-of-pocket remedy costs can have a profound effect on your bottom line. But perhaps the greatest negative effect can be on your business’s reputation. Managed poorly, a product recall can lead to the loss of customers and goodwill which may have taken years to …

Neural Pathways

How B2B Marketers Use Artificial Intelligence

Scott Dieckgraefe Insight

By Scott Dieckgraefe, President and Founder of Studio/D Experts agree that artificial intelligence (AI) will continue exponential growth in B2B marketing communications during 2021 and beyond. Yet for all of the good AI can do in marketing, there is still a lot of misinformation about what AI is, as well as concern over future implications. Much of the apprehension about …